About
How TGP works
Plain answers on who we are, who turns up and what you pay.
Who we are
TGP Auto Locksmiths is run by Terence Pace, a sole trader. TGP are his initials.
What we do
We are the people you speak to first. You tell us the car and what's happened. We work out what the job involves, give you a price and, if you want to go ahead, book a mobile auto locksmith to come to you.
The locksmith who does the work is independent, not an employee of ours. They carry the key cutting machine and the programming equipment in the van, so the job is done on your drive, at your work or at the roadside.
What you can expect
- A price for your exact vehicle before any work starts
- The name of who is coming before they arrive
- A check of your ID and proof that the vehicle is yours
- The key tested with you before the locksmith leaves
- Somebody to ring if anything is not right
What we won't do
We won't make a key or open a vehicle for anyone who can't show it is theirs. We won't quote one price on the phone and a different one at the kerb without a reason you can see. And we won't pass your number on for marketing.
If something goes wrong
Ring 07777 308478 and tell us. We'll take it up with the locksmith and come back to you. Your rights as a customer are set out in our terms of service.